PLEASE BE AWARE THAT MEDFORTE RUNS IT'S DELIVERY FROM 7:00 AM TO 7:00 PM DAILY FOR NOW ACROSS THE COUNTRY. CONTACT US IF DESIRED PRODUCT ISN'T LISTED. YOU CAN UPLOAD YOUR PRESCRIPTION BY CLICKING THE "UPLOAD PRESCRIPTION" BUTTON.

Terms and Conditions

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TERMS OF SERVICE

USE OF THE SITE

This site, https://www.medforte.com.ng and the mobile application are owned and operated by Medforte Healthcare Limited, Nigeria (hereinafter referred to as “Medforte”). At Medforte, we act as intermediary between healthcare consumers (hereinafter referred to as “our Clients/Users”) and providers of quality healthcare services and products (hereinafter referred to as “our Merchants”).

By accessing and using this site, you agree to be bound by our Terms of service. If you do not wish to be bound by any of these Terms of Service, you may not use the Site or the Services.

Medforte reserve the right to change, modify, add or remove any portion of these Terms of Use at any time. You are thereby encouraged to check periodically for any update of our Terms of Use.

OUR SERVICES

All companies affiliated to Medforte are fully registered and licensed, in accordance with their respective regulatory framework. Medforte has in place adequate measures to ensure seamless delivery of quality services by its members of staff and Merchants.

Use of Medforte website is only available to persons above the age of 18years. Medforte reserves the right to block, suspend or terminate your use of the website in situations where false or inaccurate information is provided during any transaction on this website.

User ID and password used on the website should be kept confidential by the users, as users are responsible for all activities that occur through their username and password. Medforte will not be liable or responsible for any problem that results from breach of confidentiality on the part of the user.

Medforte reserves the right to introduce new services and modify existing services on this website, and also reserves the right to introduce fee for any of its services.

Content available on this website may contain links to other third party websites, which are not related to Medforte. By clicking on such link to Third Party Websites, you may be subject to those Third Party Websites’ terms and conditions and policies, and as such Medforte will not be liable for any risk that result.

ORDER ACCEPTANCE

Orders are processed timeously upon requests by clients and after the requisite processes are complied with. Please note that there are cases when an order may not be processed. We reserve the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional information, including but not restricted to health information, phone number, age and address, before we proceed with an order.

After confirmation of any order, users shall be liable for the cost of transportation, if order is cancelled after product has already been transported. Peculiar to our drug purchase services, prescription only medication (POM) requires users to upload drug prescription before order can be processed.

PRICING

As a matter of business policy, Medforte does not accept online- payment for any of its transactions. Payment are accepted as Pay on delivery” done after delivery of product ordered. However, in exceptional cases, which must have been communicated to client aforehand, payment may be required before certain orders can be processed. In such situation, a company representative will be designated to process the order and to confirm the modality of payment into the company account. For such transaction, Medforte reserves the right to obtain validation of your payment details before proceeding with the order. Medforte also reserves the right to cancel an order for which we suspect a risk of fraudulent transaction.

We are determined to provide the most accurate pricing information online and offline; however, errors may occur, such as cases when the price of an item is wrongly communicated or displayed on the website. As such, we reserve the right to refuse or cancel such order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.

INDEMNITY

Medforte, its representatives, its officers, affiliates, directors and merchants are indemnified from and against any and all claims, losses, damages, liabilities, costs or debt arising from violation of any provision of these Terms.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

YOU AGREE THAT USE OF THE WEBSITE AND ITS SERVICES IS ENTIRELY AT YOUR OWN RISK AND THAT SERVICES AND CONTENT THAT ARE PROVIDED ON THIS SITE INCLUDING INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING OUR SOFTWARE) OR OTHER SERVICES ARE ON AN “AS IS” OR “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES UNLESS OTHERWISE STATED.

TO THE FULL EXTENT PERMISSIBLE BY LAW, MEDFORTE DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS.

MEDFORTE MAKES NO WARRANTIES ABOUT THE ACCURACY OF THE WEBSITE’S CONTENT OR THE CONTENT OF ANY THIRD PARTY WEBSITES LINKED TO THE WEBSITE AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS, MISTAKES, OR INACCURACIES OF CONTENT.

MEDFORTE SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING ITS SOFTWARE) OR OTHER SERVICES OFFERED TO YOU THROUGH OUR SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM MEDFORTE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. MEDFORTE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY MEDFORTE SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES MADE AVAILABLE THROUGH MEDFORTE WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE STATED IN WRITING.

APPLICABLE LAW

This Agreement shall be governed by and interpreted in accordance with the laws of The Federal Republic of Nigeria. The place of jurisdiction shall be exclusively Nigeria.

TRADEMARKS AND COPYRIGHTS

All intellectual property rights on the website including information content on the Site, our website design (not limited to text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. Coping, reproducing, posting or distribution of material on this website in any way without prior written consent of the owner, constitute a violation of the copyrights, trademarks and is prohibited.

OUR POLICY

Our Return Policy

From experience, we know that not all order go as planned, irrespective of how the order goes; Medforte is always there to serve you better.

Our return policies are outlined as follow:

General Policy on product delivered by Medforte

Medforte offers no return policy for our retail drug purchase and 3 days for our bulk drug purchase if something is wrong with any product delivered through Medforte.

For any other product delivered through Medforte, we offer 7 days return policy within which customer can contact our customer care service at customercare@medforte.com.ng or call our customer service phone number.

Within that period, we help you reach a satisfactory resolution which may include replacement, exchange or refund. Please note that our return policy expires after the time interval allowed for you to log in your complaint. However, if you are not satisfied with any of the product delivered, you can still contact our customer care.

In respect of products having manufacturer’s warranty that extends beyond the expiration of Medforte’s return time frame, can contact the manufacturer directly to log in their complaint.

Exceptions to our general return policy

Retail drug purchase

Product used or altered from its original condition

Product damaged due to misuse or non-compliance with the manufacturer’s instructions.

Site Privacy Policy

Medforte Healthcare appreciates you for transacting business with us. That is why we place high premium on quality and as much as possible to ensure security of all transactions done on our website.

Please note that our Site Privacy Policy is subject to change at any time without prior notification. We therefore advise you to review this policy periodically. What we collect and its use

We collect your personal information (name, age, phone number, location etc.) when you create an account on medforte.com.ng. While you can use some of our services on this website without being a registered user, certain activities (such as placing an order) do require you to register. We use your contact information to send you information pertaining to your order and notifications based on your previous orders and your interests. Your IP address is also used to help identify you and to gather broad demographic information. Information may be obtained from you through periodic survey done on the website in order to know your experience using our site and services

Personal information may be shared with corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; and also help us serve you better.

Personal information may be disclosed if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process and also to enforce our Terms or Privacy Policy.

Medforte and its affiliates will share some or all of your personal information with another business entity should we plan to merge with, or be acquired by that business entity. For such situations, Medforte will ensure compliance with this privacy policy. Cookies

Cookies may be taken by your website browser during use of this site. Medforte.com.ng cookies do not contain any of your personally identifiable information. Other Sites

Medforte site contains links to other websites that may collect personally identifiable information about you. Medforte shall not be responsible for the privacy practices of those linked websites.

Security Precautions

Security measures have been put in place to ensure the safety of all transaction done on the website and likewise whenever you access our server. Measures are put in place to protect the loss, misuse, alteration and unauthorised access to the information under our control.

Account setting

Medforte.com.ng offers all users full control of their accounts and choice to edit, remove and opt out from any of our services and likewise from receiving non-essential communications from us after setting up an account. In the future, you can unsubscribe by clicking the one-click unsubscribe button located at the bottom of every email

Advert on Medforte.com.ng

Third-party companies may serve you ads when you visit our website. These companies may use information about your visits to this and other websites in order to channel choice of advertisements forwarded to you.

For more information

Questions and clarification as touching any of our policies should be forwarded to customercare@medforte.com.ng